Privacy Policy

Privacy Policy

At Treacle Market Coffee Roasters Ltd, we are committed to protecting your privacy and handling your personal data with the utmost care and transparency. This Privacy Policy explains how we collect, use, store, and protect information about you when you visit our website, purchase our products, attend our barista training sessions, or interact with us in any other way. Please read this policy carefully so that you understand your rights and how we look after your data.

Who We Are

Treacle Market Coffee Roasters Ltd is a specialty coffee roastery and café based in Macclesfield, Cheshire East. We have been serving the local community and beyond since 2018, offering small-batch roasted coffee, an espresso bar, and professional barista training. When this policy refers to "we", "us", or "our", it means Treacle Market Coffee Roasters Ltd. We are the data controller responsible for your personal information under applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this policy or wish to exercise any of your data rights, please contact us directly using the details provided at the end of this policy.

What Information We Collect

We may collect and process the following categories of personal data about you:

Identity and contact information: This includes your name, postal address, email address, telephone number, and any other details you provide when you place an order, register an account, sign up to our mailing list, or make an enquiry with us.

Order and transaction information: When you purchase coffee, merchandise, or a place on one of our barista training courses, we collect details of the products or services you have ordered, payment information, and your billing and delivery address. Please note that we do not store full payment card details ourselves; these are handled securely by our payment processor.

Communications data: If you contact us by email, telephone, social media, or through our website, we may retain a record of that correspondence, including any information you choose to share with us at that time.

Website usage data: When you visit our website, we may automatically collect technical information such as your IP address, browser type and version, the pages you visit, the time and date of your visit, and how you arrived at our site. This information is collected using cookies and similar technologies. Please see our Cookies section below for further details.

Marketing preferences: Where you have given us permission to do so, we may hold information about your preferences regarding receiving marketing communications from us.

How We Use Your Information

We use the personal data we collect for the following purposes:

• To process and fulfil your orders for coffee, merchandise, or training courses, and to communicate with you about those orders.
• To respond to your enquiries, feedback, or complaints in a timely and helpful manner.
• To manage your account if you have registered with us.
• To send you marketing communications about our products, services, promotions, and events, where you have consented to receive such communications or where we have a legitimate interest in doing so.
• To improve our website, products, and services by analysing how visitors use our site and what they find most useful.
• To comply with our legal and regulatory obligations.

We will only use your personal data for the purposes for which it was collected, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose. If we need to use your data for an unrelated purpose, we will notify you and explain the legal basis for doing so.

Our Legal Basis for Processing Your Data

Under UK GDPR, we must have a lawful basis for processing your personal data. Depending on how you interact with us, we may rely on one or more of the following legal bases:

Contract: Where processing is necessary to fulfil a contract with you or to take steps at your request before entering into a contract, such as processing your order for coffee or a training course.

Legitimate interests: Where processing is necessary for our legitimate business interests, such as improving our services, preventing fraud, or communicating with existing customers, provided those interests are not overridden by your rights and interests.

Legal obligation: Where we are required to process your data to comply with a legal obligation, such as keeping financial records for tax purposes.

Consent: Where you have given us your explicit consent to process your data for a specific purpose, such as receiving our marketing emails. You have the right to withdraw your consent at any time.

Sharing Your Information

We do not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with trusted third parties who assist us in operating our business, subject to strict confidentiality and data protection obligations. These may include:

• Payment processors who handle transactions securely on our behalf.
• Delivery and fulfilment partners who help us ship orders to you.
• Email marketing platforms we use to manage and send our newsletters and promotional communications.
• IT service providers who support our website and business systems.
• Professional advisers such as accountants or legal advisers where necessary.

We may also disclose your data where required to do so by law, or to protect the rights, property, or safety of Treacle Market Coffee Roasters Ltd, our customers, or others.

Where we share data with third-party processors, we ensure that appropriate data processing agreements are in place and that those parties process your data only on our instructions and in accordance with applicable data protection law.

Data Retention

We will only retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means.

When your data is no longer required, we will securely delete or anonymise it.

Cookies

Our website uses cookies and similar tracking technologies to distinguish you from other users and to improve your experience when browsing. Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently and to provide information to site owners.

We use the following types of cookies on our website:

Strictly necessary cookies: These are essential for the website to function properly and cannot be switched off. They are usually set in response to actions you take, such as setting your privacy preferences or completing a purchase.

Analytical and performance cookies: These allow us to measure and improve the performance of our website by recognising and counting the number of visitors and seeing how visitors move around the site. All information collected is aggregated and anonymous.

Functionality cookies: These enable us to personalise content and remember your preferences, such as your language or region.

Targeting and advertising cookies: These may be set through our site by our advertising partners to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device.

You can control and manage cookies in your browser settings. Please note that removing or blocking certain cookies may impact your experience of our website and some services may not function as intended. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

Your Rights

Under UK data protection law, you have a number of rights in relation to your personal data. These include:

• The right to access the personal data we hold about you, commonly known as a subject access request.
• The right to rectification if the data we hold about you is inaccurate or incomplete.
• The right to erasure in certain circumstances, also known as the right to be forgotten.
• The right to restrict processing of your personal data in certain circumstances.
• The right to data portability, allowing you to obtain and reuse your data for your own purposes.
• The right to object to processing based on legitimate interests or for direct marketing purposes.
• Rights in relation to automated decision-making and profiling.

If you wish to exercise any of these rights, please contact us using the details set out below. We will respond to your request within one month. We may need to verify your identity before we can fulfil your request.

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. You can contact the ICO at www.ico.org.uk or by calling 0303 123 1113.

Changes to This Privacy Policy

We review and update this Privacy Policy periodically to reflect changes in our business, legal requirements, or best practice. Any changes we make will be posted on this page, and where appropriate we will notify you by email. We encourage you to check this page from time to time to stay informed about how we protect your data. This policy was last reviewed in 2024.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please do not hesitate to get in touch with us:

Treacle Market Coffee Roasters Ltd
Macclesfield, Cheshire East

We take your privacy seriously and will always do our best to address your concerns promptly and fairly. Thank you for trusting us with your information.